Q&A
Why can’t I connect to the Internet?
Try to restart the router to see if it can be restored. If it’s still off, it might be that the bill has not been paid. Please check the mailbox and pay the bill as soon as possible.
Why is the water not hot?
This happens when the battery is out of power, replace one battery D will work. It was under the water heater, and it can be bought it in any convenient store.
There is a clogging situation going on, what should I do?
Clogging problem can be solved easily. You can use a stick to pull out hairs in the pipe, or use a plunger. It can be found in all supermarkets.
Why does sometimes the washing machine stops working?
This happens when there are too many clothes in the washer. Try to redistribute the clothing and balance the weight. After redistributing the clothing, close the lid again. The machine should start working if the load distribution is correct.
What to do when I see this paper on the gate?
When you see this, it means the gas company needs the meter readings to calculate the correct usage for bills. Please put on the correct readings so you won’t be overpaying. The meter is normally around the kitchen or balcony.
What are the rules for utilities (water, gas, electricity and internet/cable) and how to pay them?
Water, gas and electricity bills come separately every 2 months. The bill will contain the usage of 2 previous months. It can still be paid after the due date, though there will be a fine.
Bills for internet/cable depends on the plan. The bill will be for the next period of use. The bill can also be paid after the due date without a fine, but the internet might stop before the payment is made.
How to change the gas tank?
How to use the fire extinguisher?
There’s a rat! What should I do?
Normally when a rat exist, it means the house needs some cleaning. Firstly please check all the place that might have food stain of leftovers and clean them up. Secondly, there must be an entrance for the rat to come in, so please find all possible entrance and seal it (holes on a window screen, gap under the door, etc.). Lastly if the rat is still noticeable after previous steps are done, please buy rat traps in the supermarket to exterminate it. We do not recommend using rat poison because it might die in a unconvenient spot.